From our customers:
| Project Dialogue,
Correspondence from Customer:
Correspondence from Customer
I had an appointment this morning with (company name removed)
in regard to the above referenced projects. They had some
adjustments and changes
using velcro and include a bungee
cord to secure the different layers. I am not familiar with
this particular process, so I hope you have had experience
with this and can provide me what they want.
requested a sample of the complete design, which will probably
be a good idea to make sure we are giving them exactly what
the aforementioned changes of adding some
material to be able to sonic weld the bottom and the sides
I am having both tote sizes sent to you for the samples.
let me know if you have any questions or need any clarifications.
Thanks for your help.
"I have lots of experience in packs
very similar to these. In fact I have patented a particular
way of assembling partitions to pads. So no worries I will
get to work right away on designing the changes and getting
you samples and new pricing ASAP.
2nd Correspondence from Customer
I have great confidence that you will stay within your normal
business practice and supply me something that will be better
than expected. Thanks for your continued support!
| A note sent to
Randy McCorkle, VP, from a customer:
Thank you so much for taking the time out of your very busy
schedule to come down to see us. We really appreciate everything
that Atlanta Foam and you have been able to do for us and
look forward to a very long relationship.
I had talked to you a little bit today about an instance
where I needed something pushed thru and Craig had told me
it would be 15 working days because it had to be routed and
it was a little longer process. While he was originally able
to push it up, he just sent me the e-mail below saying it
would not be able to ship until tomorrow. The reason I am
even bringing this up is just to point out the positive. I
know it is a lot easier to always point out the negative,
but in this instance, it really is positive. Even though my
customer can't get what they want as quickly as they want
it, I am able to forward this e-mail I received from Craig
to let the customer know ahead of time. The customer doesn't
have to call me tomorrow, in a panic, asking
why they didn't get their foam like promised, Craig has already
sent out the warning ahead of time. That is so beyond helpful
that I can't even express my gratitude for this and all of
the little things that you and your people do to make my job
so much easier. Again, thank you for your time and everything
that you do for us!!
| A note sent to Roger Goodstein,
Sales Manager, from a customer:
I have had the pleasure of working with Randy McCorkle for
the past 6 to 8 months and I just wanted to pass along a few
thoughts about him. Randy has been very helpful, courteous,
responsive and forgiving. Whenever we need a quote Randy has
been quick to respond and willing to work with the information
that we provide. He had been forgiving when we have been demanding
in turn around time and quality and consistency in product.
He has been helpful and courteous when I call with questions
or concerns about orders and delivery times. When we have
given less than adequate time for an order to be completed
he has made every effort to meet our deadlines (even when
they may be unreasonable).
When a customer had a problem with an order recently Randy
was quick to follow up and have actions ready to make corrections
where needed and revised samples where required.
I have been a distributor for over 8 years and have rarely
run across a person so willing to work with you and so willing
to help as Randy. Please let him know that he is very appreciated
by us in our office!! I look forward to a long and mutually
profitable relationship with Randy and Atlanta Foam in the